Frequently asked questions

Orders placed before 2pm ship the same working day. Standard delivery lands in 2-4 days and is free over $45; express is next-day in most metros.

Every fibre is FSC-certified or recycled, bleached without elemental chlorine, and wrapped in plastic-free paper. We plant one tree for every 40 rolls sold.

Yes. Subscriptions are managed from your account and can be paused, skipped, resized, or cancelled at any time with no fee.

We supply offices, cafés, clinics, and hotels from 20 cases upward with tiered pricing, consolidated invoicing, and a named account manager.

Our 60-day softness promise: tell us within 60 days and we'll refund or replace the order, opened packs included.

All ranges are dermatologically tested, fragrance-free by default, and free from parabens, alcohol, and optical brighteners.