Privacy Policy

This Privacy Policy explains what personal information TissueBee collects, why, and how it is used, stored, and protected. TissueBee is powered by Weorex (weorex.com), which provides the technology and payment infrastructure behind this store.

1. Information we collect

• Account details: name, email address, phone number, and password (stored as a secure hash, never in plain text).
• Order details: shipping address, billing/GST details (if provided), items ordered, and order history.
• Payment information: we do not collect or store your card, UPI, or net-banking details — these are entered directly with our payment processor, PayU, as described in Section 3.
• Usage data: pages viewed, device/browser type, and approximate location (via IP address), collected automatically to keep the site secure and working correctly.

2. How we use your information

• To process and deliver your orders, and to communicate with you about them.
• To manage your account, including order tracking, wishlist, and subscription/recurring orders.
• To send transactional emails (order confirmations, shipping updates, account verification).
• To respond to enquiries submitted through our contact or wholesale forms.
• To detect and prevent fraud, abuse, and security incidents.
• To meet legal, tax, and accounting obligations.

3. Sharing your information

We share personal information only where necessary to run the store:

• PayU (payment gateway): when you pay online, your payment details are sent directly to PayU to process the transaction. TissueBee's payment integration and processing runs through a Weorex account with PayU — Weorex acts as the technology partner operating this payment infrastructure on TissueBee's behalf. PayU processes this information under its own privacy policy.
• Delivery partners: your name, address, and phone number are shared with our courier partners solely to deliver your order.
• Email service provider: to send order and account-related emails.

We do not sell your personal information to third parties.

4. Cookies

We use essential cookies to keep you signed in, remember your cart, and keep the site secure. We do not use cookies for third-party advertising tracking.

5. Data retention

We retain account and order data for as long as your account is active, and afterward for as long as needed to meet tax, accounting, and legal obligations. You can request deletion of your account as described in Section 6.

6. Your rights

You can access, update, or request deletion of your personal information at any time from your account settings, or by contacting us at info@tissuebee.com. Deleting your account does not remove records we are legally required to keep (such as invoices for completed orders).

7. Security

Passwords are stored as one-way cryptographic hashes, sensitive configuration values are encrypted at rest, and the site is served over HTTPS. No method of transmission or storage is 100% secure, but we take reasonable technical measures to protect your information.

8. Grievance Officer

In accordance with applicable Indian data protection and consumer protection regulations, you may direct any privacy-related concerns to our Grievance Officer:

Name: [Grievance Officer name]
Email: [Grievance Officer email]
Phone: [Grievance Officer phone]

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact us

For any privacy questions, reach us at info@tissuebee.com or +91 99445 50574.