1. Our 60-day softness promise
If you're not happy with a TissueBee order for any reason, tell us within 60 days of delivery and we'll refund or replace it — opened packs included. This is our standard guarantee on every order, on top of the legal rights described below.
2. Cancelling an order
- Orders can be cancelled free of charge any time before they're marked Packed in your account's order tracking. Once packed for dispatch, an order can no longer be cancelled online — contact us and we'll do what we can, but it may already be with our courier partner.
- Recurring/subscription orders can be paused, skipped, or cancelled at any time from your account, with no cancellation fee, ahead of the next scheduled cycle.
3. Returns
To be eligible for a return under this policy:
- The request is made within 60 days of the delivery date.
- You can describe the issue (e.g. damaged in transit, not as described, quality concern).
- The item is a TissueBee product purchased directly through this website.
We don't require unopened packaging for a return under the softness promise — a pack you've opened and tried is still covered.
4. How to request a refund or replacement
Contact us at info@tissuebee.com or +91 99445 50574 with your order number and a description of the issue. We reply within one working day and will confirm whether a refund, replacement, or pickup is the right next step for your situation.
5. Refund method and timing
- Refunds for online payments are issued to the original payment method used at checkout, processed through PayU (TissueBee's payment integration runs through a Weorex account with PayU).
- Once a refund is approved, it is initiated within 3–5 business days.
- Depending on your bank or payment provider, it can take a further 5–10 business days for the refunded amount to reflect in your account — this final step is outside our or PayU's control.
- A cancelled order that was never charged (payment failed or was never completed) has nothing to refund.
6. Failed or duplicate payments
If a payment was deducted but your order doesn't show as confirmed, don't place a second order — contact us with the payment reference from your bank/UPI app and we'll verify it with PayU and resolve it, including a refund if the payment genuinely wasn't received on our side.
7. Contact us
For any cancellation, return, or refund request, reach us at info@tissuebee.com or +91 99445 50574.
